Privacy Policy

Last Updated: December 10, 2025

Welcome to SocialServe AI. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chatbot automation services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, company name, and billing information when you register for our services.
• Social Media Account Data: Access tokens and permissions to connect your Facebook Pages and Instagram accounts to our platform.
• Business Information: Information about your business operations, customer service preferences, and chatbot configuration settings.
• Communications: Messages you send to our support team and feedback you provide.

1.2 Information Collected Automatically

• Usage Data: Information about how you interact with our platform, including features used, pages viewed, and time spent.
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to track activity and enhance user experience.
• Conversation Data: Messages exchanged between your chatbot and end users on Facebook Messenger and Instagram for service improvement and analytics.

1.3 Information from Third Parties

• Social Media Platforms: Data obtained through Facebook and Instagram APIs, including user interactions, message content, and engagement metrics.
• Payment Processors: Transaction information from our payment service providers.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our chatbot automation services.
• Customer Support: To respond to your inquiries, provide technical assistance, and resolve issues.
• Account Management: To manage your account, process payments, and send service-related notifications.
• Analytics and Insights: To analyze usage patterns, measure service effectiveness, and generate reports.
• AI Training: To train and improve our artificial intelligence models and chatbot responses.
• Security: To detect, prevent, and address fraud, security issues, and technical problems.
• Marketing: To send promotional materials, newsletters, and updates about our services (you can opt-out anytime).
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We work with third-party companies that help us operate our business, including cloud hosting providers, payment processors, analytics services, and customer support platforms. These partners have access to your information only to perform specific tasks on our behalf.

3.2 Social Media Platforms

We share necessary data with Facebook and Instagram to facilitate chatbot functionality and message delivery through their platforms.

3.3 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

3.4 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

3.5 With Your Consent

We may share your information with other parties when you provide explicit consent.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest using SSL/TLS protocols
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and confidentiality
• Secure data centers with physical and network security
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

• Account Information: Retained for the duration of your active account plus 90 days after account closure.
• Conversation Data: Stored for up to 12 months for analytics and service improvement purposes.
• Billing Records: Maintained for 7 years to comply with tax and accounting regulations.
• Marketing Data: Kept until you unsubscribe or request deletion.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing of your information for certain purposes.
• Restriction: Request limitation on how we use your information.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Types of cookies we use:

• Essential Cookies: Required for the platform to function properly.
• Analytics Cookies: Help us understand how users interact with our services.
• Preference Cookies: Remember your settings and preferences.
• Marketing Cookies: Track your activity for advertising purposes.

8. Third-Party Links

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our platform

Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

12. Contact Us